We’re here to help
We make it our priority to make sure you're always getting the most out of your Agrimaster subscription and support resources.
Our impact in numbers
Support from real people, in Australia
At Agrimaster, we prioritise reliable and responsive support for our users. Our Customer Success team, based in Perth, WA, consists of experienced Agrimaster experts committed to ensuring a seamless experience with our agricultural management software.
Dedicated to delivering real, local support for Australian farmers.
Customer success agreement
We strive to provide the best Customer Support. Unlimited support is included in all Agrimaster paid subscriptions; we offer:
- Support from 8am – 5pm AWST Monday to Friday
- Response to all Customer Success requests within 24 – 48 hrs
More information can be found in the Customer Support Agreement
For quick support
Search the Help Centre
The Help Centre is jam-packed with helpful instructions. For a quick resolution to your query we recommend searching the Help Centre first.
Include your name and user number
Help us to identify you by always including your name and user number when you submit a ticket - this speeds up the support from our end.
Contact us from an authorised email address
Privacy is very important with financial data. Everyone that contacts us with regards to your account needs to be an authorised email contact on our database.
Help us help you
To provide support efficiently and timely it’s important that we have all the information in the ticket. The more information you provide the quicker the turnaround. We also recommend providing screenshots of the issue.
You may not get a phone call
To keep things moving and help with your questions, we'll send you an email solution based on the information you've provided. Check your inbox; you may find a fix with helpful articles. If email doesn't cut it, we'll give you a ring.
We might need to dig deeper
Sometimes we cannot provide a resolution without seeing your screen. So, before you contact Customer Support please download TeamViewer. TeamViewer provides remote access to any desktop with an internet connection.