Mastergroup (Aust.) Pty Ltd is dedicated to keeping your details private. Mastergroup (Aust.) Pty Ltd may collect and hold the following kinds of personal information about you: name, address, telephone number and email address, transaction details associated with your purchases from us including credit card details. Mastergroup (Aust.) Pty Ltd may collect personal information about you when you purchase goods and services from us or our related entities, when you contact us or our related entities with an enquiry. Mastergroup (Aust.) Pty Ltd may hold personal information about you electronically and in hard copy records. Any information, we collect in relation to you, is kept strictly secured. We take all steps as are reasonable in the circumstances to protect personal information that we hold from misuse, interference and loss and from unauthorised access, modification and disclosure and to destroy or de-identify personal information that we no longer need and are not required by law to retain.
We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
To opt out of the above you can visit the DAA opt-out site www.aboutads.info or the NAI opt-out site at networkadvertising.org/choices, or for those in Europe, the EDAA opt out site at youronlinechoices.eu.
You can opt out of this feature by visiting the following link: Google Analytics opt-out
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
You may request access to personal information we hold about you by writing to our Privacy Officer at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you access it (eg. emailing or mailing it to you).
If you believe that personal information we hold about you is incorrect, incomplete, out of date, irrelevant, misleading or inaccurate, then you may request that we correct it. If we are satisfied that the information requires correction, we will take such steps (if any) as are reasonable in the circumstances to correct such information having regard to the purpose for which the information is held. If we refuse to correct the information as requested by you, then we will give you a written notice which sets out the reasons for the refusal (except to the extent that it would be unreasonable to do so), the mechanisms available to complain about the refusal and any other matter proscribed by the Privacy Act 1988.
If you consider that we have breached the Privacy Act 1988, you may complain to us by writing to our Privacy Officer at the address below within 6 months of the date of the alleged breach. You must specify full details of the alleged breach. Our Privacy Officer will investigate the complaint and advise you in writing of the outcome of the investigation within 60 days of receipt of the complaint. If we have breached the Privacy Act 1988, we will endeavour to rectify the breach in an appropriate manner.
Any questions or complaints about this policy or the management of any personal information about you by Mastergroup (Aust.) Pty Ltd should be made in writing to the address below.
The Privacy Officer
Mastergroup (Aust.) Pty Ltd
PO Box 7138
Phone 1800 110 000